An Empirical Investigation of Consumer Satisfaction from Private Transport Services in District Peshawar

Authors

  • Khairullah Jan MS Scholars, Department of Economics Islamia College, Peshawar
  • Sher Ali Assistant Professor and Lecturer, Department of Economics, Islamia College, Peshawar
  • Abid Ali Assistant Professor and Lecturer, Department of Economics, Islamia College, Peshawar
  • Muhammad Shabir Jan Department of Economics, Bacha Khan University, Charsadda, Pakistan

DOI:

https://doi.org/10.26710/reads.v5i3.710

Keywords:

Consumer Satisfaction, Transport Sector, Peshawar, Pakistan

Abstract

This study aimed to find out the consumer satisfaction from private transport services in Peshawar, Khyber Pakhtunkhwa, Pakistan. For this purpose primary data was collected through structured questioner. Questioners were distributed to 450 targeted samples in the study area. Four hundred and twenty-nine questioners were successful filled from respondents. Different fifteen variables were identified from literatures which determine consumer satisfaction. As the nature of the dependent variable i.e. satisfaction is binary (categorical variable: Yes/No). Therefore, all the information’s collected analyzed through Probit-regression technique. Four different models were estimated to investigate different factors affecting consumer satisfaction individually and collectively. Out of fifteen variables nine variables are founded statistically significant. Significant variables were Quality of Vehicles, Cleanness of Vehicles, Availability of Seats, Driver Skills, Rout Characteristic, Waiting Time, Time Taken to reach destination, Regulatory Services and Frequency of Vehicle. All these variables contributed positively with consumer satisfaction. Sub factors of the timeliness were strongly relation with satisfaction level compare to other factors. Mean value of SERVQUAL dimensions showed that customers are dissatisfied from transport services. Consumers are dissatisfied at a large extent in district Peshawar and feel hesitation during traveling. Such tension and frustration during traveling affect adversely efficiency of the consumer. To avoid such dis-comport and increase in social welfare of the society which is the foremost objective of every government. Therefore, government should intervene in private sector transport and ensure suitable policy for the future perspective.

References

Adams, S. (2009). FDI, domestic investment, and economic growth in Sub-Saharan Africa. Journal of Policy Modeling, 31(6), 939-949.

Adams, S. (2009). FDI, domestic investment, and economic growth in Sub-Saharan Africa. Journal of Policy Modeling, 31(6), 939-949.

Agosin, M. R., and Machado, R. (2007). Openness and the international allocation of FDI. The Journal of Development Studies, 43(7), 1234-1247.

Ahmad, M. H., Alam, S., Butt, M. S., and Haroon, Y. (2003). FDI, Exports, and Domestic Output in Pakistan [with Comments]. The Pakistan Development Review, 715-723.

Asiedu, E. (2002). On the determinants of FDI to developing countries: is Africa different?. World development, 30(1), 107-119.

Atique, Z., Ahmad, M. H., Azhar, U., and Khan, A. H. (2004). The impact of FDI on economic growth under foreign trade regimes: A case study of Pakistan [with Comments]. The Pakistan Development Review, 707-718.

Attaullah, A. and Le, M.H. (2006). Foreign Capital and Economic Performance of Pakistan. The Lahore Journal of Economics 7:1, pp. 1– 32.

Azam, M., and Lukman, L. (2010). Determinants of FDI in India, Indonesia, and Pakistan: A Quantitative Approach. Journal of Managerial Sciences, 4(1).

Bank (2012). “The World Development Indicators 2012”, CD-ROM Version. Washington: The World Bank, www.unctad.org/.

Blonigen, B. A., and Wang, M. (2004). Inappropriate pooling of wealthy and poor countries in empirical FDI studies (No. w10378). National Bureau of Economic Research.

Buckley, P. J., Clegg, J., and Wang, C. (2002). The impact of inward FDI on the performance of Chinese manufacturing firms. Journal of international business studies, 33(4), 637-655.

Calvo, M. B., and Sanchez-Robles, B. (2001). Does FDI Foster Economic Growth? Some Theoretical and Empirical Arguments. Departmento de Economia, University of Cantabria. at: http://personales. unican. Es/sanchezb/web/Does% 20FDI% 20foster% 20growth. Pdf.

Calvo, M. B., and Sanchez-Robles, B. (2001). Does FDI Foster Economic Growth? Some Theoretical and Empirical Arguments. Departmento de Economia, University of Cantabria. at: http://personales. unican. Es/sanchezb/web/Does% 20FDI% 20foster% 20growth. pdf.

Campos, N. F., and Kinoshita, Y. (2002). FDI as technology transferred: Some panel evidence from the transition economies. The Manchester School, 70(3), 398-419.

Chaitip, P., Chokethaworn, K., Chaiboonsri, C., and Khounkhalax, M. (2015). Money Supply Influencing on Economic Growth-wide Phenomena of AEC Open Region. Procedia Economics and Finance, 24, 108-115.

Chaudhry, I. S., Farooq, R. I. F., and Murtaza, G. (2015). Monetary policy and its inflationary pressure in Pakistan. Pakistan Economic and Social Review, 53(2), 251.Aslam, Mehvish and Awan, Dr.Abdul. (2018). Impact of Monetary Policy on Economic Growth- Evidence From Pakistan. Global Journal of Management. Social Sciences and Humanities. 89. 89-109.

Choe, J. I. (2003). Do FDI and gross domestic investment promote economic growth?. Review of Development Economics, 7(1), 44-57.

Dunning, J. H. (2001). The eclectic (OLI) paradigm of international production: past, present, and future. International journal of the economics of business, 8(2), 173-190.

Dunning, J. H., and Pitelis, C. N. (2008). Stephen Hymer's contribution to international business scholarship: an assessment and extension. Journal of international business studies, 39(1), 167-176.

Ellahi, N., Mehmood, H. Z., Ahmad, M., and Khattak, N. A. (2011). Analyzing the empirical relationship between trade openness, industrial value added and economic growth: A case study of Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 3(1), 754-763.

Falki, N. (2009). Impact of FDI on economic growth in Pakistan. International Review of Business Research Papers, 5(5), 110-120.

International Money Fund (2011). “International Money fund Report 2011” http://ssrn.com/abstract=525882 .

Iwanow, T., and Kirkpatrick, C. (2007). Trade facilitation, regulatory quality and export performance. Journal of International Development, 19(6), 735-753.

Jagadeesh, D. (2015). Determinants of Industrial Sector Growth in Pakistan. Journal of Poverty, Investment and Development. 34. 15-23.

Jagadeesh, D. (2015). The impact of savings in economic growth: An empirical study based on Botswana. International Journal, 10.

Khadaroo, A. J., and Seetanah, B. (2010). Transport infrastructure and FDI. Journal of International Development, 22(1), 103-123.

Khan, M. A. (2007). FDI and economic growth: the role of the domestic financial sector (No. 2007: 18). Pakistan Institute of Development Economics.

Khan, M. A. (2007). FDI and economic growth: the role of the domestic financial sector (No. 2007: 18). Pakistan Institute of Development Economics.

Kogid, M., Mulok, D., Beatrice, L. F. Y., and Mansur, K. (2010). Determinant factors of economic growth in Malaysia: Multivariate cointegration and causality analysis. European Journal of Economics, Finance and Administrative Sciences, 24(24), 123-137.

Kok, R., andAcikgozErsoy, B. (2009). Analyses of FDI determinants in developing countries. International Journal of Social Economics, 36(1/2), 105-123.

Kowalski, E. (2000). Determinants of Economic Growth in East Asia: A Linear Regression Model. Research Honors Project, Illinois Wesleyan University.

Lipsey, R. E. (2001). Interpreting developed countries’ FDI. In Investing Today for the World of Tomorrow (pp. 285-325). Springer, Berlin, Heidelberg.

Malik, K. (2015). Impact of FDI on Economic Growth of Pakistan. American Journal of Business and Management, 4(4), 190-202.

Muhammad azam & Ling Lukman, “Determinants of FDI in India, Indonesia and Pakistan: A Quantitative Approach” 2005.

Nair?Reichert, U., andWeinhold, D. (2001). Causality tests for cross?country panels: a New look at FDI and economic growth in developing countries. Oxford bulletin of economics and statistics, 63(2), 153-171.

Nath, K. Haryana (2009). Trade, FDI, and Growth: Evidence from Transition Economies. Comparative Economic Studies, 51, 20-50.

Nunnenkamp, P. (2004). To what extent can FDI help achieve international development goals?. The World Economy, 27(5), 657-677.

Pradhan, Jaya Prakash., (2003). FDI and Economic Growth: The Case of Developing Countries, Unpublished M.Phil Dissertation submitted to Jawaharlal Nehru University, New Delhi.

Quazi, R. (2005). Economic Freedom and FDI in East Asia, College of Business, Prairie View AandM University, Prairie View, Texas 77446. In USA International Academy of Business and Public Administration Disciplines (IABPAD) Meetings.

Salacuse, J. W., and Sullivan, N. P. (2005). Do BITs really work: An evaluation of bilateral investment treaties and their grand bargain. Harv. Int'l LJ, 46, 67.

Shatz, H. (2003). Gravity, education, and economic development in a multinational affiliate location. J. Int. Trade and Economic Development, 12(2), 117-150.

SmarzynskaJavorcik, B. (2004). Does FDI increase the productivity of domestic firms? In search of spillovers through backward linkages. American economic review, 94(3), 605-627.

Downloads

Published

2020-07-26

How to Cite

Khairullah Jan, Sher Ali, Abid Ali, & Muhammad Shabir Jan. (2020). An Empirical Investigation of Consumer Satisfaction from Private Transport Services in District Peshawar. Review of Economics and Development Studies, 5(3), 505-512. https://doi.org/10.26710/reads.v5i3.710